Should you be less than satisfied with the service or price, you may make a complaint to the taxi company.
Need to make a complaint?
If you are unhappy about your taxi (e.g. the service or the price), then you should first address your complaint to the driver. If you cannot arrive at a solution with the driver, then you can submit a written complaint to the relevant taxi company. You can obtain a complaint form from the driver or download one from the website www.taxiklacht.nl
In case of a complaint, always make note of the licence plate or registration number of the taxi (this always begins with the letter ‘P’, see the taxi tariff card), the date and the time of your journey. If you do not have sufficient information of the taxi company, or do not like to address the company directly, you can submit your complaint to the National Taxi Complaints Office on telephone number 0900 202 18 81 (0.13 euro per minute). When providing above mentioned details, your complaint will be forwarded to the relevant taxi company. When unable to provide specific details about your journey, the City of Amsterdam nevertheless advises you to file a complaint. In this way the City can take note of your concerns and take possible appropiate action.